Have any questions? Call us at +1 (647) 594 - 9236

Have any questions? Call us at +1 (647) 594 - 9236

Frequently Asked Questions

General Questions

Municipal water systems may meet certain regulations for safety, but it may not necessarily be of the best quality. The use of chlorine and chloramines, which are added to disinfect water, can leave behind unwanted by-products that result in a bad taste and odor. These chemicals can also cause damage to appliances and plumbing, as well as drying out skin and hair, and causing fading of clothes. A whole-house water filtration system can eliminate these contaminants and provide clean, pure water for all household needs including drinking, cooking, bathing, and laundry. Not only will you notice an improvement in taste and smell, but also the life of your appliances and plumbing will be extended. If you’re concerned about the water quality in your home, this system can provide peace of mind that you and your family are receiving the purest water possible.

More and more, people in Toronto, the GTA and throughout Canada are choosing to filter their tap water. The municipal water supply in these regions may contain trace amounts of contaminants such as chlorine, lead, pesticides, PFAS, microplastics and pharmaceuticals. In a world where people strive to eat properly, to exercise and live a healthy lifestyle, drinking unfiltered tap water may not be in line with these choices. A water filter from Watermart can effectively remove these substances from drinking water and give you peace of mind.

If you are on municipal (city) water, there is no need for us to test the water as this is all public information. We know city water has chlorine, chloramines, pharmaceuticals, fluoride and other contaminants. Hardness and sediments may slightly vary. For those on well water, we definitely recommend getting your water tested as this water isn’t being treated or monitored.

If you get your water from the city or municipality, they can provide your water hardness level and this information can be found online as it is all public information. If you get your water from a private well, you will need to get your well tested for hardness and iron levels/types.

Grain Capacity is the maximum number of water hardness grains per gallon that the unit can remove before it automatically regenerates. For example: if your family uses 400 gallons of water per day and you have 10 grain per gallon hard water, you would need 4,000 grains of water softener capacity per day (400 gallons x 10 grain hard water).

Demand Regeneration monitors your water usage and only regenerates as needed. While if you have visitors over and use more water than usual, it will regenerate more often. All our Water Softeners have Demand Regeneration to maximize water efficiency.

Water Filtration, Water Softeners and Reverse Osmosis

Hard water contains high levels of minerals, primarily calcium and magnesium, which can cause various problems like soap scum on dishes and lime buildup on bathroom fixtures. It can also lead to mineral buildup in pipes, appliances, and water heaters, reducing water flow and efficiency. Hard water can cause laundry to become stiff and dull, and can lead to dry, itchy skin and lifeless hair.

A Water Filtration System refers to any system or process that is used to filter out particles and pollutants from your water. Anything that removes any amount of sediment, particles, bacteria, and the chlorine taste can be called water filtration.

A water softener is a device that is used to remove excess minerals, particularly calcium and magnesium, from hard water. Hard water can cause a variety of problems such as buildup of limescale in pipes and appliances, and can leave stains on fixtures and clothing. Water softeners work by passing hard water through a resin bed filled with small beads that have a negative charge. The positively charged calcium and magnesium ions in the water are attracted to the beads and exchange places with sodium ions, which are much smaller and do not cause the same scaling issues. The water that exits the softener is referred to as “softened” and will have reduced mineral content.

Water filters are known to remove chemicals and contaminants from water. Water softeners, as their name implies, remove minerals from the water that cause hardness and scale such as calcium and magnesium.

A water softener uses a medium that exchanges ions of calcium and magnesium with sodium or potassium. It goes through four steps: ion replacement, regeneration, backwash, and rinsing. The resin beads are covered with sodium or potassium ions and as the water flows, ions swap places. Once the beads are full of calcium and magnesium, the regeneration process starts. The beads are flooded with a brine solution to regain sodium or potassium ions, and the calcium and magnesium, dirt and sediments are flushed out in a process called backwash. The final phase is the rinsing of the mineral tank with fresh water. Automatic water softeners are usually programmed to recharge at specific times and metered models only regenerate when required. It is more water-efficient to have a metered model that will regenerate only when required.

Reverse osmosis systems purify water by passing it through a series of filters and membranes. The water is first passed through a particle filter, then an activated carbon filter to remove impurities and chlorine, then through a reverse osmosis membrane, which only allows clean water to pass through. The purified water is then stored in a tank and may go through a final activated carbon filter for taste and smell improvement before use.

Reverse osmosis uses a semi-permeable membrane that contains very tiny pores that allows water to flow through. These pores do not allow natural minerals, salts and other organic compounds whose molecule compounds are larger than water to pass through. Therefore, reverse osmosis (RO) is no doubt an effective way of removing many impurities from water, such as lead, asbestos, dissolved organics, radium and other deadly heavy metals. Reverse osmosis also removes heavyweight volatile organic compounds and chlorinated pesticides.

A Reverse Osmosis drinking water system treats the water you drink and cook with, while a Whole Home system treats the water you use for laundry, bathing and cleaning. A Whole Home system will protect you from absorbing chemicals while showering and will protect your home’s plumbing system and fixtures from scaling. The drinking water system is specifically designed for drinking water, cooking, making coffee and tea, ice, etc.

We recommend that the filter for each stage be changed once per year, except for the membrane, which only needs to be changed every 3-5 years, depending on the water quality.

Delievery & Installation

If you placed your order on a weekday before 5 PM, we will contact you on the same day. For orders placed after 5 PM on weekdays or during the weekend, we will reach out on the next business day.

Once we establish contact, we will confirm your delivery address, installation requirements, and any special instructions. We will then propose a date and time for delivery and installation.

Yes, if the proposed schedule doesn’t work for you, we are happy to make adjustments. Please contact us to reschedule.

The time frame can vary based on customer requirements, location, and courier/technician availability. We strive to complete delivery and installation between 1 and 14 business days.

Have Questions?

Get in touch with an experienced member of our team to answer any questions you may have.

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