Have any questions? Call us at +1 (647) 594 - 9236

Have any questions? Call us at +1 (647) 594 - 9236

Terms and Conditions

These terms and conditions (the “Terms and Conditions”) govern the use of waterhub.co (the “Site”). This Site is owned and operated by WATERHUB INC.. This Site is an ecommerce website. This Site is an

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.


Intellectual Property

All content published and made available on our Site is the property of WATERHUB INC. and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Age Restrictions

The minimum age to use our Site is 13 years old. By using this Site, users agree that they are over 13 years old. We do not assume any legal responsibility for false statements about age.


When you create an account on our Site, you agree to the following:

  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
  2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using Site illegally or if you violate these Terms and Conditions

Sale of Goods And Services

These Terms and Conditions govern the sale of goods and  services services available availat on our Site. The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.


We accept the following payment methods on our Site:

Credit Card; and Debit.

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

Delivery Options Vary. Delivery takes anywhere between 1 – 14 business days.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside Canada your purchase may be subject to import dutie and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Consumer Protection Law

Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

WATERHUB INC. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.


Except where prohibited by law, by using this Site you indemnify and hold harmless WATERHUB INC. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governe by the laws of the Province of Ontario. 

Dispute Resolution

Subject to any exceptions specified in these Terms and Conditions, if you and WATERHUB INC. are unable to resolve any dispute through informal discussion, then you and WATERHUB INC. agree to submit the issue before an arbitrator. The decision of the arbitrator will be final and binding. Any arbitrator must be a neutral party acceptable to both you and WATERHUB INC.

Notwithstanding any other provision in these Terms and Conditions, you and WATERHUB INC. agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.


If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of the Terms and Conditions will still be considered valid.

Cancellation Policy

At WaterHub, we prioritize flexibility and clarity in our customer interactions. Here are the details of our cancellation policy:

1. Cancellation Request Window:

   – You should send cancellation requests via email within the first 24 hours of purchase.

2. Post-Installation Cancellation:

   – After the product is installed, you have a 10-day period to contact us via email for cancellations.

   – Cancellations in this period require a technician’s inspection of the installed product(s).

   – Uninstallation and restocking fees will apply, based on the product’s condition and the nature of the cancellation.

   – Uninstallation Fees: These may vary, but will not exceed $400 per unit.

   – Restocking Fees: A minimum of $259 per unit will be charged.

3. Email Communication:

   – Send all cancellation-related emails to info@waterhub.co within the specified timeframes.

   – Emails must come from the client’s registered email address. Requests from unregistered agents or third-party emails are not accepted.

4. Timeline Compliance:

   – If you do not comply with the above timelines, cancellation is not possible.

   – This policy considers the nature and use of water and air filtration systems, which are integrated into your environment upon installation.

For any queries or assistance, please contact us at info@waterhub.co. Our goal is to ensure a satisfactory and hassle-free experience with our products.


These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. 

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

(647) 594-9236


Ontario, Canada

You can also contact us through the feedback form available on our Site.

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