Have any questions? Call us at +1 (647) 594 - 9236

Have any questions? Call us at +1 (647) 594 - 9236

Purchase Agreement

Purchase Agreement

Effective Date: January 1, 2024

Sale of Goods And Services

These Terms and Conditions govern the sale of goods and services available on “waterhub.co” (the “Site”). Payment for the services must be made in full at the time of ordering. By accessing our Site, you agree to be bound by these Terms and Conditions for all goods and services displayed, including products listed as out of stock. While we strive to provide accurate information, descriptions, and images, we cannot guarantee their absolute accuracy. Your purchase of goods and services from our Site is undertaken at your own risk.

We reserve the right to modify, reject, or cancel your order as necessary. In the event of order cancellation after payment processing, a refund equivalent to the amount paid will be issued. You acknowledge that monitoring your payment instrument for refund receipts is your responsibility.

Third Party Goods and Services

The Site may offer goods and services from third parties. We do not warrant the quality or accuracy of goods and services provided by third parties through our Site.

Payments

Accepted payment methods on our Site include Credit Card and Debit. By providing payment information, you authorize us to use and access the designated payment instrument and to charge the amount due. We reserve the right to cancel or reverse transactions believed to violate any law or these Terms and Conditions.

Shipping and Delivery

Goods purchased from our Site will be delivered through various methods, with delivery times typically ranging from 1 to 14 business days. Delivery will occur as promptly as possible, contingent upon the selected method and unforeseen circumstances. Delivery times exclude weekends and statutory holidays.

You are responsible for paying delivery charges in addition to the purchase price. International orders may be subject to import duties and taxes imposed by the destination country, for which you are liable. Please consult your local customs office for further information before placing an order.

You must provide accurate and complete delivery information, including recipient name. We are not responsible for misdelivery resulting from inaccurate or incomplete information provided by you.

Consumer Protection Law

To the extent that the Consumer Protection Act or any other consumer protection legislation in Ontario applies and cannot be excluded, these Terms and Conditions will not restrict your legal rights and remedies under such legislation. Any conflict between these Terms and Conditions and applicable legislation will defer to the mandatory provisions of the legislation.

Acceptance

You have 10 calendar days from delivery to inspect and accept/reject products. Any defects or non-conformities must be reported in writing within this timeframe.

Installation Warranty

We warrant that products shall be free from defects in materials and workmanship for a minimum period of 1 year. Our liability is limited to repair, replacement, or refund at our discretion.

Limitation of Liability

WATERHUB INC., including our directors, officers, agents, employees, subsidiaries, and affiliates, shall not be liable for any actions, claims, losses, damages, liabilities, or expenses, including legal fees, arising from your use of the Site.

Indemnity

By using the Site, you agree to indemnify and hold harmless WATERHUB INC., including our directors, officers, agents, employees, subsidiaries, and affiliates, from any actions, claims, losses, damages, liabilities, or expenses, including legal fees, arising from your use of the Site or violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Province of Ontario.

Dispute Resolution

If informal discussions fail to resolve disputes, both parties agree to submit the issue to arbitration, with the arbitrator’s decision being final and binding. Small claims court actions and actions for injunctive relief or intellectual property infringement remain unaffected.

Severability

Any provisions found inconsistent or invalid under applicable laws will be deemed void and removed, with all other provisions remaining valid.

Cancellation Policy

At WaterHub, we prioritize flexibility and clarity in our customer interactions. Our cancellation policy is as follows:

  1. Cancellation Request Window: Send cancellation requests via email within 24 hours of purchase.
  2. Post-Installation Cancellation: Within 10 days of installation, email us for cancellations. Uninstallation and restocking fees apply.
  3. Email Communication: Send all cancellation-related emails to the email provided from the registered email address.
  4. Timeline Compliance: Failure to comply with timelines renders cancellation impossible.
  5. Fees: Uninstallation fees vary but do not exceed $400 per unit. Restocking fees start at $259 per unit.
  6. Considerations: This policy accounts for the integration of water and air filtration systems post-installation.

For queries or assistance, contact us.

Changes

These Terms and Conditions may be amended periodically to ensure legal compliance and alignment with Site operations and user conduct expectations.

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